Privacy Policy

Privacy Policy for SugarClass

Last updated: January 15, 2026

SugarClass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SugarClass mobile application (the "App") and related services.

---

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in courses
• Interact with instructors and other users
• Contact our support team

This may include:

• Name and email address
• Phone number (for verification purposes)
• Profile information and photos
• Payment information (processed securely by third-party payment providers)
• Educational background and learning preferences

1.2 Automatically Collected Information

When you use the App, we automatically collect certain information, including:

• Device information (device model, operating system, unique device identifiers)
• App usage data (features used, time spent, courses accessed)
• Log information (access times, pages viewed, actions taken)

---

2. Permissions We Request

2.1 Camera Permission

The App requests camera access for the following purposes:

• Profile Photos: To capture and upload your profile picture
• Document Scanning: To scan and upload educational documents, certificates, and identification for verification
• Assignment Submissions: To capture photos or videos for coursework and assignments
• QR Code Scanning: To scan QR codes for class attendance, meeting access, and course materials

Note: Camera permission is optional. You can deny this permission and still use core App features. You can upload images from your gallery instead.

2.2 Location Permission

The App requests location access for the following purposes:

• Class Attendance Verification: To verify your physical presence at in-person tutoring sessions and classes
• Nearby Tutors and Courses: To show you tutors, tutoring centers, and educational resources in your area
• Personalized Content: To display location-relevant courses, events, and announcements
• Safety and Security: To ensure legitimate use of in-person meeting features

Note: Location permission is optional for most features. You can use the App in "approximate location" mode or deny location access. Core learning features remain fully functional without location data.

2.3 Other Permissions

The App may also request:

• Microphone: For live class participation, voice messages, and audio-based learning
• Storage: To save course materials, certificates, and offline content
• Notifications: To send class reminders, assignment deadlines, and important updates

---

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving the App and services
• Processing your transactions and sending related information
• Sending administrative information (updates, security alerts, support messages)
• Responding to your comments, questions, and requests
• Communicating about products, services, and events (with your consent)
• Monitoring and analyzing trends, usage, and activities
• Personalizing your experience and delivering content relevant to your interests
• Detecting, investigating, and preventing fraudulent transactions and security breaches
• Complying with legal obligations

---

4. Information Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to others. We may share information with:

• Instructors and Tutors: To facilitate your learning experience (name, email, enrolled courses, progress)
• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support)
• Legal Requirements: When required by law, subpoena, or legal process
• Safety and Security: To protect the rights, property, or safety of SugarClass, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

---

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

---

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the services you have requested
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

---

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt-out of marketing communications
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at system@sugarclass.com

7.1 Account Deletion

You can delete your account at any time. To delete your account:

• Go to your Account Settings in the app https://www.sugarclass.com/delete-account 
• Select "Delete Account" and follow the prompts
• Or contact us at system@sugarclass.com to request account deletion

When you delete your account, your personal information will be permanently removed from our systems within 30 days, except where we are required to retain it for legal purposes (such as transaction records for tax compliance).

---

8. Children's Privacy

The App is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we discover that we have collected information from a child under the applicable age, we will delete it promptly.

For users between 13-18 years (or local age of majority), parental consent may be required. Parents or guardians should contact us if they believe their child has provided personal information to us.

---

9. Third-Party Links and Services

The App may contain links to third-party websites, applications, or services (including payment processors, social media platforms, and educational resources). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.

---

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards (such as standard contractual clauses) to protect your information during such transfers.

---

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any updates or changes.

---

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: system@sugarclass.com
• Support: system@sugarclass.com

---

13. Google Play Store Specific Disclosures

In compliance with Google Play Store requirements, we provide the following additional disclosures:

13.1 Data Safety Section

Data Collected:

• Personal info (name, email, phone number, user IDs)
• Financial info (payment information, purchase history)
• Photos and videos (profile pictures, assignment submissions)
• App activity (in-app actions, interactions, course progress)
• Device or other IDs (for analytics and security)
• Location (approximate and precise, when permission granted)

Data Usage:

• App functionality (core learning features, live classes, assignments)
• Analytics (understanding usage patterns, improving features)
• Developer communications (notifications, updates, support)
• Account management (authentication, profile management)

Data Sharing:

• Data is NOT sold to third parties
• Limited sharing with service providers (payment processors, hosting, analytics)
• Sharing with instructors for educational purposes (course progress, submissions)

Security Practices:

• Data encrypted in transit (SSL/TLS)
• Data encrypted at rest
• Secure authentication mechanisms
• Regular security updates
• Option to request data deletion

13.2 Permissions Justification Summary

Permission	Purpose	Required?
Camera	Live Class, Profile photos, document scanning, QR codes, assignment submissions	No (optional)
Location	Attendance verification, nearby tutors, localized content	No (optional)
Microphone	Live class participation, voice messages	No (optional)
Storage	Offline content, course materials, certificates	Yes (core functionality)
Notifications	Class reminders, deadlines, updates	Yes

---

By using the SugarClass App, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.